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Internet & Email Set Up

Internet set up and email access from everywhere

With more and more of your devices connected to the Internet these days, it’s essential that your connection is as efficient and safe as possible. If your wireless internet Internet setup isn’t working for you, the connection is dropping out, or you just can’t get it to work with your Smart TV or mobile devices, then we can help.

If you are looking at upgrading to wireless Internet at your place, we can offer advice and provide the correct wireless router to best suit your needs. Then we can set it up for you with the correct security settings and passwords so that all of your personal information is secure.

Wi-fi and home network setup

Technology is getting better and better and we have more electronic devices entering our homes than ever before. It’s becoming increasingly important that we learn how to synchronise our content across these devices. Whether it’s printing a photo straight from your smartphone or accessing iPod music through your Smart TV, setting up a home network can be the answer.

Our experts will come to your home or office and give you advice on how to get the wi-fi working across all your devices. We can supply and install wired and wireless networks and set up wireless security, antivirus, and firewall protection while we’re at it.

Fixing wireless Internet

Poor reception can be detrimental to the speed of your connection. If you are having trouble getting Internet in certain areas of your home or office, our Geeks can advise and provide you with a range of different options to ensure that you are getting Internet in any area.

Email improvements

We can help you setup new email accounts and transfer your emails and contacts from your previous account to your new one. We can migrate your current email account from your old computer to your new one, and we can give you access to your email from any device.

Making your home network and wireless Internet secure

Our highly-trained technicians can make your home network secure, by setting up security features across all of your electronic devices. You don’t want the neighbours jumping in and stealing your wi-fi, and you don’t want anyone seeing private family photos and videos, so making sure your home wi-fi securityis up to scratch is something our Geeks can manage for you.

We provide these services to get your Internet set up

  • We come to your home or office at a time that is convenient for you
  • Troubleshooting Internet and email problems
  • Supply and install both wired and wireless networks
  • Optimise your Internet connection for speed and stability
  • Set up of wireless security, antivirus, and firewall protection
  • Set up “Ethernet over power” to provide wireless Internet to tricky parts of your home or office
  • Set up your email and file storage solutions and get them synced across your devices
  • Advise on and provide a wireless printer to get you printing from everywhere
  • Show you how things work and teach you the things you need to know
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Virus and Malware Removal

Computer virus removal

Are you experiencing strange messages, pop-ups, or toolbars on your computer? Has your homepage changed? Is your computer or Internet running really slow all of a sudden? If things are not working the way they used to, you might have a virus.

Malware. Viruses. Spyware. Whatever they may be, they are bad news and need to be dealt with. Unfortunately this is an ever-changing environment. There are always new scams, threats, and security breaches to be aware of.

We are trained to hunt down the malware and remove them from your computer. Once the viruses have been removed and your computer has been returned to normal, we can then advise and provide the latest Internet security packages to ensure that the problem doesn’t happen again.

We can come to you, at your home or business, at a time that suits for fast virus and spyware removal or bring the computer or laptop into store.

Our Malware Removal and Computer Virus Removal services:

  • Diagnose whether or not your system has malware, a virus, or spyware
  • Reset your default browser, and search settings
  • Get rid of those annoying programs that start with your computer
  • Advise on the best security options
  • Prevent further problems by providing and installing the latest security protection

It’s Not Always A Virus

Viruses aren’t the only thing that can cause constant pop-ups and slow computer performance. Some software, especially free software downloaded from the Internet, can automatically configure your computer’s settings and create shortcuts and toolbars that slow your computer’s performance.

Extra Computers can help you to remove unnecessary software, or just the annoying components that slow you down.

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Misbehaving Desktop and Laptop Computers

Fix your misbehaving desktop and laptop computers

Isn’t it annoying when your computer just won’t do what it’s supposed to?! Perhaps it’s crashing, running very slowly, or not running at all. Our expert troubleshooters carry out onsite desktop and laptop computer repairs to get you up and running again.

If the problem is serious then we can get under the hood of your desktop or laptop computer and replace a faulty component or upgrade the part of your computer that might be causing the issue.

Repair small computer issues before they become big ones

When it comes to issues with your computer, taking preventative action is very important to avoid much bigger problems down the track. Our Geeks are highly trained technicians who work on all Windows PC & Apple Mac systems and will provide a professional and impartial judgement as to whether or not it will be cost effective to repair your old devices.

An annual warrant of fitness for your computer checks your software, hardware, and virus scans which will ensure your computer is running as fast as it should be. As your computer or laptop gets older it’s going to need regular checking to ensure it’s up to scratch. Just like your car needs regular servicing and warrant of fitness checks, your computer does too.

When you first start to notice symptoms of your desktop or laptop computer slowing, overheating, or just not performing the way you want it to, it’s important to get it checked out. Repairing a small problem before it becomes a big one is going to be cheaper in the long run.

Little things like your computer’s cooling system sucking in dust that clogs its fans and causes it to overheat can be easily remedied by our Geeks. Common issues like loose power jacks or keys on the keyboard can also be sorted by our technicians.

We provide these computer & laptop repair services to fix your misbehaving technology:

  • Come out to your home or business at a time that is convenient for you
  • Troubleshoot your system problems on a Windows PC or Apple Mac
  • Replace any faulty hardware or components
  • Perform preventative maintenance such as cleaning out the inside of your computer
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Computer Upgrades

Make your computer go faster

Are you sick of your computer taking a long time to turn on? Does your computer take ages to open simple programs like your Internet browser or your emails? Is your computer just not behaving as quickly or as well as it used to?

Over time your computer can become bogged down and cluttered with programs and files you don’t need or have any idea about. An annual tune-up of your laptop or computer can significantly improve your experience and remove all those little annoyances you have put up with for far too long.

RAM upgrades & much more

Your computer is like any machine – a little bit of maintenance combined with an upgrade to your computer’s hardware can give it a new lease on life!

A simple upgrade, like more RAM or a solid-state drive, means your machine will achieve far greater speed and performance. You don’t always need to buy a new computer to get the feeling and benefits of a new system. By upgrading to the latest operating system on your Windows PC or Apple Mac you can enjoy the most recent look and all the latest features. It will also mean you have the most up to date security protection and better compatibility with other devices, like iPods and tablets.

We provide these computer upgrades & services to make your computer go faster:

  • Come to your home or business at a time that is convenient for you
  • Troubleshoot your system problems on a Windows PC or Apple Mac
  • Upgrade your computer’s hardware
  • Upgrade your computer’s software or operating system
  • Optimise your computer settings to suit your use
  • Ensure your system and security software is as up to date as possible
  • Tweak your Internet settings or upgrade your router
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Laptop Repair

Extra Computers repair all sorts of laptops. If you have a Macbook, a Toshiba, HP, Sony, Samsung, Acer or ANY model of laptop – we can repair it.

There is nothing on a laptop we can’t fix. If your laptop is totally dead, won’t load windows, can’t get on the internet, has a smashed screen or a virus, or any other problem, we can fix all that within 24 hours. Well 95% of the time anyway.

Sometimes your laptop may have an obscure part that we don’t stock so we’ll have to get it in from overseas. But we’ll do everything we can to get that repaired as soon as possible as well as finding you the best price.

I think you’ll be amazed how many laptop repairs we can complete despite some weird and unusual part being required – we can source almost anything! We’re really good at laptops and have loads and loads of experience  and have solved everything there is. It doesn’t matter what kind of repair you need whether it’s hardware or software.

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PC Repair

Desktop computers or PCs as they are commonly called (which is from the old name Personal Computers) are still really popular. Why? You get more bang for your buck and much more can be fixed on a PC than on a laptop.

This means you can get a more powerful PC, with more processing power and ability to do graphics and play games than you can on any other device – e.g. laptop or tablet. Also it means that the repairs are cheaper as the desktop has more removable and therefore replaceable parts. But, say, a laptop, often various parts can not be removed, such as the graphics card. Even if your motherboard is faulty, on a PC, it can be replaced relatively easily and at a much lower cost than a laptop.

Generally, PC repairs are still really popular as they can be done easily and cheaply. Extra Computers can service and repair any desktop computer – HP (Hewlett Packard), IBM, Dell, Sony, Samsung, Compaq, Toshiba or any other brand. In fact, approximately 50% of the PC repairs we do are from “unbranded” PC, often locally made. They tend to be of good quality and well worth fixing.

A lot of people like the fixed nature of a PC, others, that you can get a lot of processing power for a heap less money than a laptop. This is particularly useful for gamers, video or music editors or people with an office.

If you need to buy a PC we can you with that too as we offer a great high quality PC build with our own unique build process that ensure the highest and most stable quality PC around.

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Virus Detection and Malware Removal

All virus are extremely serious threat to your computer’s operating systems thus affecting the stability, reliability and the life of all the software installed in your desktops or laptops. Our technicians will identify and remove those serious threats and installed effective anti-virus and anti-malware software to protect your computer and the sensitive personal information.

Malware includes computer viruses, computer worms, Trojan horses, spyware, dishonest adware and other malicious or unwanted software, including true viruses. Viruses are sometimes confused with worms and Trojan horses, which are technically different. A worm can exploit security vulnerabilities to spread itself automatically to other computer through networks, while a Trojan horse is a program that appears harmless but hides malicious functions. Worms and Trojan horses, like viruses, may harm a computer system’s data or performance. Some viruses and other malware have symptoms noticeable to the computer user, but many are surreptitious or simply do nothing to call attention to themselves. Some viruses do nothing beyond reproducing themselves.

Getting stubborn adware and spyware off your PC can be frustrating. However, there are steps you can take to make the process easier and more effective. If your system is heavily infested, you’ll need access to a clean computer to download the necessary tools. If you don’t have a second computer, ask a friend to download the tools for you and burn them to a cd. If you plan to use a USB drive to transfer the downloaded files, make sure both your computer and your friend’s computer have autorun disabled.
To avoid future adware and spyware infections, be discriminating about what programs you install on your PC. If you see an offer for a program that seems to good to be true, research it first using your favorite search engine.

If you are having problems downloading files, download files on another computer, and then transfer them to the infected computer with a CD. Certain types of malware will turn on an Internet proxy setting and hijack Windows DNS cache, which can prevent you from accessing the Internet or downloading tools required for malware removal.
A rootkit is malware that hides itself from Windows and anti-malware software. Most rootkits will download other malware, redirect Google search results, or prevent programs from opening.
Make sure the malware scanners are up to date before you scan with them.
Do not use your computer for anything else until the scanning process has finished.
Do not run more than one scan at a time.